Losing your valuables in the air can be frustrating. But don’t worry as long as you are flying with Hawaiian Airlines. This air carrier boasts a dedicated lost and found department that helps you find your precious items without further delay. Contact the Hawaiian Airlines Lost and Found office to report a lost item.

Make sure to offer a clear description of your lost/ missing item to get faster results. If your bag isn’t found within seven days, it will be tagged as “Missing”, and special rules will apply to find the same. Want to know more? Here’s everything about the airline’s lost and found policy. Scroll down to find out how to get compensation for your lost/ damaged baggage from Hawaiian Airlines.

Hawaiian Airlines Lost and Found Policy - The Key Highlights

Whether you’ve forgotten your precious items on board or are experiencing a baggage delay from the airline’s end, you can directly contact the Hawaiian Airlines Lost and Found department and file a complaint regarding the same.

However, before you jump into the process, be mindful of the important terms and conditions to avoid any unpleasant surprises later on. Here’s everything you need to know.

  • Firstly, you cannot go back to the aircraft to collect your valuables left on board due to strict federal regulations.
  • Connect with the Hawaiian staff at the airport and the representative can retrieve things for you.
  • The airline takes no responsibility for your missing items. However, it makes every effort to return lost items to you.
  • Hawaiian Airlines takes liability for the loss of/ damage to/ or delay in delivery of your checked baggage, which is limited to $3,800 per ticketed passenger.
  • If your bag isn’t found in seven days, the airline will treat it as lost baggage.
  • If your baggage is delayed, the airline will pay reasonable expenses you incur while waiting for the delayed luggage.
  • In case of lost/ damaged/ or delayed baggage, passengers must submit a preliminary notice of their claim within 4 hours after the arrival of the flight.

Where Should I Contact Hawaiian Airlines Lost and Found Department?

Have you lost your valuables when flying with Hawaiian Airlines? Don’t worry, and visit the Hawaiian Lost and Found baggage service counters to file a report. Passengers must submit a preliminary notice of their lost/ missing/ delayed baggage within four hours of their flight arrival.

The airline offers a Lost and Found baggage counter service at all the airports. So you must look at the counter and file a report immediately. Once done, you can then follow up on your claims by contacting the Hawaiian Airline’s Central Baggage Customer Service office at 866-389-6654.

It is a toll-free number, and you can call them between 8:00 A.M. and 1:30 A.M. HST. It is available seven days a week, including holidays. Besides, you can send a written letter to the airline’s mailing address, P.O. Box 30008, Honolulu, HI 96820.

How to Report the Lost Baggage to Hawaiian Airlines?

Passengers can report lost or missing item with Hawaiian Airlines either online or at the airport. Make sure to file a preliminary notice within four hours of your flight arrival. Here are the details.

Online Method

  • Open the Hawaiian Airlines’ website.
  • Go to the “Help Center” page.
  • Click the “Baggage Information” tab.
  • Select “Lost or Damaged Items”.
  • Now, you’ll get two options - Lost Property/ Items Left on board and Delayed or damaged Baggage.
  • Select the option based on your concern.
  • For delayed/ damaged baggage, you must file the report at the concerned airport.
  • If your item is lost or left on board, click the corresponding option and fill out a form.
  • Please add all the details of your valuable clearly, such as type of item, flight number, date of loss, Airport last seen, and contact and shipping details.
  • Once done, click Submit.
  • The airline will offer you a complaint number through which you can track the status.

At the Airport

  • Are you at the the airport and realize that you’ve lost something? It’s better to go to the Hawaiian Airlines Lost and Found department immediately.
  • The counter is usually located near the baggage claim area.
  • Provide them with as much information as you can, as this helps the airline’s representatives to find your items faster.
  • The Hawaiian Customer support agent will give you a special reference number from the report to help you track the further status.

How Long Does Hawaiian Airlines Keep Lost Property?

Now that you’ve got the details of Hawaiian Airlines Lost and Found Baggage Policy, let’s get to know about the retention period for your lost items. The duration varies from one item to another. Scroll down and have a closer look.

Dispose Immediately

The airline will dispose of the following items immediately.

  • Rubbish and Non-Hygienic Items
  • Foods and Liquids
  • Food and Drink containers
  • Personal hygiene products
  • Baby products
  • Clothing
  • Stationary and pencil cases

Keep for 7 Days

  • Bank Cards
  • Driver’s License
  • Wallet
  • Books
  • Reading Glasses
  • Jewellery and Watches
  • Electronic Equipment
  • Cell Phones
  • High-Value Items
  • Electronic Equipment


  • Each country has different passport handling requirements. So, contact the airline’s central baggage service for further details.

Summing Up

Losing items when flying isn’t something intentional, but sometimes things happen, and even the most thoughtful person can make such silly mistakes. But you don’t have to worry about it as Hawaiian Airlines Lost and Found policy will get you covered.

The airline has a dedicated policy to help passengers recover any items that may have been lost or forgotten on the flight. Still, having doubts? Contact the airline’s customer support team to find more details.


Does Hawaiian Airlines offer email support for lost baggage queries?

Yes, you may follow up on your baggage claims by sending emails to claims@hawaiianair.com.

What is the Hawaiian Airlines’ retention period for keys?

The airline keeps your keys for seven days.

What if the airline won’t find your missing item?

The airline’s executives will inform you via email if they don’t find your item within 30 days.